Surprise suprise another bad review regarding mins...

Surprise suprise another bad review regarding minster law. My case has been going on since September 2012 to October 2015. Still no no closer to getting a settlement. I got told over 1 year ago I was in the final stages of my case. I was passed onto this company via the insurance company so I had little choice but to go with them. If I had the opportunity to research this company before I would of stayed well clear. I've been promise a call back within 48 hours on 4 separate occasions and still get no reply. Case handlers constantly changed. Every time you call up they say I'll try and get hold of your case handler and out me on hold. Not once in the 3 years of me calling have they ever answered. Terrible terrible company. They have left me no choice but to contact The Solicitors Regulation
Authority. I not sure if this is even a real ref no 41729k.