I had some issues regarding customer service, the...

I had some issues regarding customer service, they didn't reply my e-mails and the payslips are confusing. I had to ask for my bond back 3 times to have an answer (in my opinion they should pay it back automatically). But after my complaint, they called me and solved all these issues. At the end, I was happy to be listened and also received a refund which I wasn't expecting.