Ginger Ruggiero

Review of Complexions Day Spa

I received a gift certificate for my birthday alon...

I received a gift certificate for my birthday along with a $10 coupon. I made my appointment for a message. Upon arrival on a cold late Fall day I was impressed by the decor and feeling of relaxation upon entering. I checked in and was advised to sit in the waiting area, enjoy tea and cookies and wait for my turn. The wait was 15 minutes or so.

Someone came to bring me into a changing/shower area. I mentioned twice to this person that I have never been here before hoping she would pick up on the que and give me a little more information about the place - maybe a quick tour so I knew what I was supposed to do. It's not my first message and other spas usually provide a nickle tour and some direction. She quickly said something about robes in the lockers and additional shoe sizes at the end of the lockers and left the room. OK - now what?

There were several doors which I wandered around peeking into. Shower, Sauna, steam, etc. Finally a woman came out of the bathroom. So I asked her if we change in the bathroom, which she replied yes. Thank God a little guidence from another client! So I went into the bathroom and changed into the robe and slippers and returned to the locker area where another woman was wandering around. I gifted her with the little knowledge I had of the process and she proceeded to the bathroom. I locked up my personal belongings, proceeded out the door to wander again. I was pointed to a relaxation room at the end of the hall. Cookies and tea again - which this time I passed on and took a seat in the rather chilly lounge area and waited for my turn.

The place is lovely, serene and comforting - other than the chill in the air. Very welcoming and I was very very surprised that there isn't any guidance or direction for clients that are new to the spa.

I was then brought to a message room - great smells, soft light, etc. My message was ok - I usually ask for a man to give me my message as their fingers are stronger and really get down deep into the tissues - however this guy was a little rough. When I say rough - I mean I had bruises on my back for two weeks.

After the message I return to the changing area and decide to try out the steam room - there are no directions anywhere - kind of a guessing game. So after getting the thing going, I walked in and within two minutes was overcome with so much steam I could not breathe (directions probably would have helped) Well that didnt work out well - so I quickly got the heck outta there, changed and left the room to check out.

Could it get any worse - oh yes it can. So I presented my gift certficiate along with the coupon that I was given as part of my birthday gift - the girls at the desk advised me that they never have seen this coupon before so after some chatter between them, called whom I think was the owner or manager of another location - I was told they weren't sure what to do with it, that it may have been issued from another location or old and they would have the owner call me when she decided what to do. I pointed out that there wasnt an expiration date or anything on the coupon that said it was old or from another location. I really had no idea since it was part of the gift. I brushed it off and purchased a bottle of lotion, left a tip for the torture, paid my bill and left.

A few days later the owner called me telling me that she would not honor the $10 coupon, that it was too old. However if I wanted $10 off next time I could.....(I can't remember what she wanted me to do - maybe a survey or something?) Again, I brushed it off and vowed to myself that I will never return.

I am so put off by the entire experience that I will not recommend Complexions to anyone. The place is lovely and has such potential. Too bad they really have no idea what true customer service is.