I'm totally disgusted with this particular branch....

I'm totally disgusted with this particular branch. I've been a customer for 20 years and I was treated like garbage when I went here this past Tuesday. My complaint was some illogical policies which resulted in predatory fees against my account. In my opinion, the assistant manager that I spoke with, Rasha Hakim, is WAY too unqualified for her title/position. Her argument can be boiled down to her claims that 'all banks do it'. Not only do I not think she's an authority on all banks, but I don't think she's qualified to be in a leadership role. At no time during our discussion did she offer any solutions that could help me in the future. Just simply sat there all smug not offering to reverse my fees or help prevent it from happening in the future. I will be closing my accounts. In the process of getting the word out about this branch and this particular manager in hopes that they come to their senses first, reverse my fees, and try to keep a long time customer. If you don't belong to this bank - I recommend you don't do business with them. There is nothing customer friendly or helpful I can honestly recommend to you.