The hotel itself is very 'trendy' and has a roof t...

The hotel itself is very 'trendy' and has a roof top restaurant/bar area that seems like a great place to grab a drink after work. The huge issue I have is that my company wanted to rent out space for a holiday party. We had 3 contacts there all of whom didn't respond to emails & calls. It wasn't until we physically went in to talk to someone that they paid us any attention. The Director of Food + Bev promised to follow up with us that same week. Two weeks went by and we were calling the hotel, emailing the contacts, and no response. I would assume by the customer service they provided for us, that this would be a difficult place to stay and especially if you needed something from staff. Extremely disappointed in their professionalism & hospitality.