We booked a Deluxe Queen room with forest view. He...

We booked a Deluxe Queen room with forest view. Here s a comparison of the website picture vs reality. I complained with the Director of Front Office but he said that he could not move us to another room. He did not offer any apologies or any ways to compensate.

Also, be prepared to pay an extra $30 resort fee per day for the use of hotel amenities . Basically you pay extra fees for no additional services.

Poor experience. We won t return to this hotel.