The parking lot was a chaotic mess of cars given t...

The parking lot was a chaotic mess of cars given the mandatory valet parking on site. To make matters worse, our reservation got "downgraded". We had a reservation for a 2 queen with a partial gulf view balcony. A "maintenance issue in the room" saw us moved to a no balcony HVAC view. After seeing the substandard room, we went back to the lobby to see someone was checking in after us and receiving a 2 queen with a partial gulf view balcony. Hilton dropped the ball. We will no longer stay with Hilton...anywhere.