CHERYL PURVIS

Review of All Star Automotive Group

THE SERVICE DEPT AT ALL STAR D.S. IS VERY BAD.WE B...

THE SERVICE DEPT AT ALL STAR D.S. IS VERY BAD.WE BROUGHT OUR DODGE THERE ON 3 DIFFERENT TIMES AND FINALLY AFTER THE 3RD TIME(PUT A ?NEW? SENSOR) THAT AUTO ZONE HAD STATED THE PROBLEM.THE SERVICE DEPT KEPT THE TRUCK AND THEN THE LAST TIME HAD TO WAIT 7 HRS FOR FINALLY THE LAST TIME I WILL TAKE IT THERE(ON OXYGEN-SO NO FUN).THE ALL STAR NISSAN USED SALES DEPT IS BAD AS WELL.WE WERE THERE IN AUG 2018 LOOKING TO BUY A TRUCK..THEY WENT THREW 4 FINANCE CO WITHOUT OUR PERMISSION(WE WAITED IN WAITING ROOM(THREW NASCAR PRACTICE AND QUALIFIYING) AND MY HUSBAND FINALLY WALKED OVER AND TOLD THEM NO WAY WE ARE GOING TO SIT LONGER AND THEN WALKED OUT WITH A MANAGER WALKING OUT TO OUR WINDOW ASKING WHAT ELSE THEY COULD DO..WEIRD.WE WENT TO ANOTHER DELAERSHIP NOT AFFILIATED WITH ALL STAR AND WAS IN AND OUT IN LESS THEN 2 HRS WITH THE BEST EXPERIENCE AND FINANCING. IN OCT(LIKE A WEEK AGO,WE GOT A LETTER FROM ANOTHER FINANCE CO THAT ALL STAR NISSAN HAD PUT OUR APPLICATION AGAIN TO I GUESS TRY AND GET OUR BUISNESS. WE HAVE ALL THE LETTERS AND NEED TO TAKE THIS MATTER SOMEWHERE(CONSUMER AFFAIRS?BOTH ALL STARS DO NOT DESERVE ANY STARS FROM US AT ALL.WE DO NOT NEED TO GO ON FOR AFTER READING A LOT OF REVIEWS HERE..SPEAKS FOR ITSELF.......