Kissha Gauthier

Review of Toyota of victoria

I set my truck in on a Tuesday and had multiple ca...

I set my truck in on a Tuesday and had multiple calls back and forth with my advisor. Yes I had a long list of things for them to fix but when I returned to Texas on the following Tuesday and called to pick up my truck a new advisor was assigned and my truck was not fixed. He was real nice about the situation. The main reason my truck went in was not even taken care of and some of the requested issues were not done. I was told that it was a minor issue and was fixed when I last spoke to first advisor and when I called to check the new advisor said that it was a different issue. He said it was the pumps and valves, which were all replaced in 2016 and now it's 2019 and they have to replace again really no one sees an issue with that. I went from paying an estimate of $1600 to actually paying $4372.06 what a difference. I don't see how this issue with the pumps and valves has happened in so few years. Then I requested for my cruise control to be fixed. First advisor stated it was fixed. I'm on my way home and got half way and tried the cruise control and guess what IT DOESNT WORK. I call the new advisor and he kindly tells me, the next time your in Victoria bring it by and they can diagnose it to see what the problem is. REALLY THAT SHOULD OF BEEN DONE AND FIXED. I just want to scream. I'm not paying Toyota of Victoria any more to have this done because they failed to check. I am looking for the next closest Toyota Dealership. Very disappointed .