Overall great facility and kids love it there. We ...

Overall great facility and kids love it there. We have done summer camps in past and great. This year we booked 3 children for summer camps and soon realized it overlapped with a family holiday. I called 3 days later to reschedule and they said we would need to pay fee .I understand this is policy but given we cancelled months before camp started and only days after booking I expected an exception. We were even willing to reschedule to a different week.