I called for emergency maintenance at 1:30 pm for ...

I called for emergency maintenance at 1:30 pm for my apartment at High Country ,because the stationary piece of glass in my balcony door is fallin out because the spacer that holds it in is dry rotted and and has fallen apart. I now have a 6'x3' sheet of glass just waiting to fall. I called back at 430 as I hadn't heard anything about maintenance coming out. I was then told there is a strict list of what "Emergency" means, I would assume a very large, heavy sheet of glass falling out of its framing that I'm completely sure could cause serious injury or death and I would really like to avoid such. Its Saturday! Am I now expected to wait until monday to have this actual dangerous situation resolved or worse it falls out on one of my children. Is it a real Emergency then?!?!? I need this fixed.