Hotel was good, Employees were kind, Room was clea...

Hotel was good, Employees were kind, Room was clean all except the bathroom towels, it was either chocolate stain on them or the other. Hotel was completely full which is good for them but bad for someone like me. Walls are seriously thin. and the people next to me liked to get loud and play there music. When I called down to the guest services desk I asked if they could please ask these guest to tone it down.

Either the guest didn't listen or the front desk person did not call. The front desk person never called, the walls are that thin, the guests phone never rang. My last day here asked for a late check out nothing crazy just instead of 11am, I asked for 12pm. The front desk person let me know that he would only let me stay till 1130. That 12pm he would have too charge me for another night. I know that other 5star hotels I have stayed in would have been OK with a 12pm check out.

But it's these small things that I believe make a Hotel really standout, either in a good light or bad. I would stay here again but it would not be my number one choice. Top ten but not the top five.