jessica Short Review of Edencrest
The cabin decor was really nice and it was spaciou...
The cabin decor was really nice and it was spacious. It allowed for 5adults and three kids to have their own space. However the games didn't work, my linen was not clean, the propane ran out in the middle of us grilling, i couldn't get in touch with anyone after calling numerous of times and Todd the owner was rude. I had to fill out a form online just for maintenance to know what was going on 3hours after i finally talked to someone thru reservations. Maintenance came at 10am even me and my family had check out by 11am. After complaining to one young lady on the Phone She then told me that the manager will be calling me shortly. 5 hours was pretty short since i had to call them back. The owner was very apologetic at first for everything. Told me he was going to look into what happened. After today of having to call the owner back here explained her would refund me $50 of my money. Then proceed to try to increase it to $75. My fiancee proceed to tell Todd how rude that was and we basically got nowhere. I would of actually liked some actual customer service instead of refunding only$75 for everything i went through. I was honestly thinking everything would if been handled in a more professional manner so that we could return and have a better time but i wouldn't recommend it. For all of the money i spent with this place i would never go back.
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