I purchased LED Loupe-Light with a magnetic conne...

I purchased LED Loupe-Light with a magnetic connector that connects to a battery pack that hooks to your back , stopped working after a few uses took it back they replaced the LED light stopped working again they said we will change to a conventional plug in connector . Which worked fine
Now they came up with a light weight battery that goes around your neck which I ordered , when I received it turns out it has the magnetic connector , when I called the company they said I need to buy a new LED for an extra $695 I explained to them I should have been made aware prior to purchase not to mention I already had a magnetic connector before and it didn t work so why do I need to pay again , at any rate I said I don t want it and I asked to speak to a supervisor she s said she s busy but will call me back that was last week and still didn t get a call but
Also they expect me to pay to shipping cost to send back the battery pack , even though they lacked explaining their product well
The moral of this review is this company s mantra is not built on customer service but more about profit pushing products that they are not willing to stand by
A company reputation is measured by 2 basic Things how they treat their employees and their customers and the quality of the service or product they sell , ultra optics failed in both !