On this day, we did not have time for the tour, bu...

On this day, we did not have time for the tour, but stopped in at the rooftop patio to order flight samples to share. We sat for about 7 minutes in the almost deserted patio before a waitress acknowledged us and brought over a menu. She told us another waitress would be our server. We sat about another 5 minutes before the other waitress approached us. All the while, the first waitress and bar tender chatted at the bar. When trying to give our order for the six small taster flights, our waitress kept interrupting. We got the order in and then after a few minutes we watched the bar tender pour the one flight with 3 beers, which remained on the bar while the staff chatted. Five minutes passed and then our waitress disappeared. We wondered if we were supposed to go and get the order ourselves, but decided to wait. I should point out that at the time, there were only 6 customers, including us, in the establishment and the 3 staff. Out of curiosity, I had set a timer to see how long it would take to receive our order after putting it in. After 12 minutes, 7 of which was watching the first flight sitting at the bar while the staff talked, we decided enough was enough and decided to leave. As we descended the stairs, we ran into our waitress, who asked us what was going on and told us she had to get two of the samples from downstairs. We told her that she could have told us this instead of making us wait, especially since the one flight with the three tasters had been sitting on the bar for many minutes, getting warm. In total, we were in the patio for over 30 minutes and no product delivered in that time and with a ratio of two customers for each one staff. I would not go there again. I had heard the tour was good and may have considered returning for it on another day if this experience was better. This was the worst service we have ever had in our lives. One star is too much.