Haven t had a problem with them for a few months a...

Haven t had a problem with them for a few months and then a few days ago our internet stopped completely. Called and told them, they said that a technician would be out in three days between 8-10. Technician did not arrive. Nobody on the phone seemed to care that this was happening or that we have been living without internet for the past three days... and it s a pandemic so we all work from home and internet is essential. They promised local and friendly customer service but we didn t receive either.