I'm writing this post because I had terrible custo...

I'm writing this post because I had terrible customer service at Habitat. What is customer service? For those of you clueless people out there, it is helping your customers solve problems, with an air of actually caring that they are happy and satisfied. Why? Because they are the freaking reason you are there! Without paying customers your store does not exist. This concept seems to be beyond the Me Generation. Clue: your job is to serve, not to pass your time until you pick up your paycheck.

I bought a pepper mill that turned out to be defective and, granted it took me a while to find my receipt and make it over to that part of town with the object in hand, but that did not change the fact that the thing didn't function properly. I had the "manager" try it out, and she said, "I see what you mean, but it's been too long since you bought it so I'll give you the number of the manufacturer and you can see what they can do." All she had to do was to trade it out for the identical model that did function properly, but no, she could not be bothered with my little problem. She wrote the number of the manufacturer on my receipt and waved me away.

I have been shopping at Habitat for years. I guess I'll just take my chances with the Internet from now on.