The hotel has a great impact on the entrance, very...

The hotel has a great impact on the entrance, very large and elegant. The rooms are large, but the furnishings are not brand new.
Very uncomfortable beds and pillows.
Very annoying are the pre-orders of amounts on the customer's credit card without notifying the latter, especially if the room is prepaid.
Very long check-in and check-in times but the staff is very kind.