Brian Baucom

Review of RE/MAX Essential

Beware!!! They will try to keep your security dep...

Beware!!! They will try to keep your security deposit. We moved into a filthy property and asked for it to be cleaned which they denied. When moving out we cleaned to property much better than how we found it upon moving in. I asked if I needed to be present during the final walk through and they told us no that if there were any issues they would contact us about it. We never heard anything back and received a portion of our security deposit in the mail. When I called and asked about it, I was told there was dust on the baseboards, the sliding glass door was dirty, and there was some streaks on the cabinets. They said that was over and above normal wear and tear on a property and was charged a $150 cleaning fee. Also, it took them 2 months to get us a key to the pool at the facility. Hard to reach on the phone at times having to email for a response as they did not return voicemails. Poorly run operation