Unfortunately I can echo what the other reviews ar...

Unfortunately I can echo what the other reviews are saying. My dad's claim has been ongoing for about 13 months now.

Just a brief summary:

1. Lost documentation we sent TWICE which of course caused a massive delay and huge inconvenience to us.
2. After finally receiving all the required documents, it took them more than four months to even look at the documents and submit an offer to the other party's insurers, despite numerous chasers. It later transpired that the person handling the claim has left without even making the slightest of efforts to do something about the case.
3. Finally when an offer was submitted, some details that were passed on to the third party insurers were wrong which resulted in the other side refusing to compensate for losses.
4. It also seems that they do not like responding to emails as I am still awaiting a reply on my most recent chaser.

So instead of this being long behind our backs, we still have to deal with the failings of this firm to handle our case appropriately.