*Updated Review - 2/6/19*

*Updated Review - 2/6/19*

After speaking with Tyrone Brown over two weeks ago, I was assured a follow-up with answers to questions I had at my experience with the Bill Page Honda service department. There were several things about my experience which were objectively "shady" (for lack of a better term) including:

1) My dash camera being fully unplugged with no explanation when asked.
2) My car battery suddenly being completely dead upon retrieval of my car, (after oil change), and forced to purchase a new one. (my car is still under manufacturer warranty which covers batteries, along with me having a spare at home...)
3) Zero customer service/communication from service stafff, (not an exaggeration, there were maybe 10 words spoken to me at most), other than them handing me a bill to pay for a battery I should not have needed.

The initial call and reassurance from Bill Page, (and Tyrone specifically), was great, but I'm now realizing that this was simply a tactic to get people to adjust bad reviews.

There hasn't been any follow-up or contact since, and honestly just getting some answers would've been enough for me.

So here I am out nearly $200 bucks having to a buy a battery that should've been free. NO explanation as to why my dash cam wires were unplugged which is entirely creepy that no one answered then or now... just altogether a disappointing experience.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

1/14/19

The experience I just had at Bill Page Honda service department was simply disappointing. What's typically a no fuss/pleasant experience at Bill Page just felt incredibly sleazy and wrong today.

I came in for a scheduled oil change and parked my car. Minutes after arriving they recommended that I MIGHT need my car battery changed. I have a spare at home, so I said I'd be able to take care of it myself. No problem.

After 30-40 minutes they informed me my car was ready so I headed out ready to get to work and as soon as I entered my car I noticed that my dashcam wire was unplugged (weird...) but the oddest part was when I tried to start my car... it wouldn't start.

I'd argue that it certainly is a MAGICAL COINCIDENCE after I was recommended a battery change, that my car would come back with a completely dead battery...

To make matters worse, nobody offered any type of explanation, options, nothing. There was virtually no communication or customer facing portion of this service. It was simply, "here's the cost." and then they wandered off into the abyss where batteries apparently go to die.

The entire experience just felt incredibly sleazy, and wrong.