Kath Fidler

Review of The Home Depot

The employees at this Home Depot are incredibly la...

The employees at this Home Depot are incredibly lazy and a bad example of what Home Depot should be like, especially in Atlanta. I went this past weekend and found the item that I needed, which I checked before hand online, there were 75 in stock. There were 0 on the shelf so I asked an employee to look into it. Once he looked into it and found out that he would have to get it from overhead, first he asked me "are you sure you want this today? We can have it for you tomorrow." No, I don't wish to make a habit out of going to Home Depot every day.

Feeling this was too much work for him, he ditched me for another employee. That employee took about 20 minutes to find out where the item was, and got the truck necessary to get the items down (this guy was great, he took a while, but he was willing to help - more than most). He still warned me it would take a while and asked if I wanted to come back. Another employee came to help him and then asked "how many do you want? The whole palette?" I told him one, and he looked at me like I was kidding. He said, "Are you sure you don't want more?" Restocking is part of the job. The items looked like they were sold out - this means they are a top seller and need to be restocked!

Also, there were about 20 HD employees standing around, doing nothing, this day. I asked three employees where childproofing locks were, and none of them knew. One said "I have only been working here two months and haven't learned anything yet!" They pointed me in the general direction, which was still one aisle off.

I have a lot of experience in retail, and people not knowing things doesn't bother me so much as an unwillingness to learn or help. I experienced both of these things. If you want to go to a Hardware store where people actually want to help you and know anything, go to Ace.