Rachel Romma

Review of Gansevoort Hotel Group

The front desk staff was nice and friendly. The ro...

The front desk staff was nice and friendly. The room was nice and clean. Decent tub to soak in. Bathroom is a bit dated but it still had nice amenities and function. The staff around the hotel bar was a bit aloof. I get it, it's dead, they were having a bit of fun, listening to music and we were the only ones there on a Sunday night. We wanted to have some drinks and watch the viking/eagles game but they wouldn't turn on the sound on any of the TV's. We were first sent up to the roof top bar, they had the game on but no sound, plus there were four couples in there making out. So, we went back to the lobby... The inside beer garden bar had a tv, and was totally empty. We stood there for a few minutes waiting but no bartender came to serve us and none of the four people around the lobby bar area asked if we wanted to have a drink in there. We ordered a drink at the lobby bar and watched the game through the plastic windows of the outdoor part of the beer garden. We noticed one of the stools was literally falling apart, it had a giant hole in the seat with the bottom hanging down and mice were running around in the enclosed outdoor part. We finished our drink and went to a neighborhood bar to drink and watch.