Hank4647

Review of Indianapolis Marriott North

I recently stayed in the Marriott Indianapolis Nor...

I recently stayed in the Marriott Indianapolis North and found that in the name of Covid-19 protection the management has eliminated many of the amenities. The in room coffee service is no more. Being a Marriott Bonvoy Lifetime Titanium member typically comes with a breakfast perk in a lounge, or at the hotel restaurant. Marriott spells out that if this is not available or an alternative offer the guest should be provided $100 compensation. The hotel management says that due to Covid that have unilaterally suspended this benefit. The restaurant is closed in the morning for breakfast they say due to Covid, but in the afternoon the bar and restaurant are considered safe enough to be open. In talking to a manager I was told that the closed in the morning in order to reduce the amount of staff needed.

There is not even a way to secure a cup of coffee or tea in the morning inside of the hotel.

The hotel remains clean. There are numerous signs about social distancing. Example is that only two people are permitted in an elevator, but while on the elevator with my wife a safe member got on the elevator with us when the car stopped at an intermediate floor. The staff member was wearing a mask, but her nose was outside of the mask. There should be hand sanitizer stations at each elevator lobby.

Again a generally clean hotel, generally great staff, but management has removed the amenities that make a first class hotel special. Thus, the pluses are clean, great location and staff, on the negative side is the lack of the finishing touches that make a special place of accommodation.