I know we are in a pandemic, but I have been in to...

I know we are in a pandemic, but I have been in touch with this agency since end of March regarding a refund from money that I put into my flexible spending. I have been told for months to wait. Every time I contacted them, they found I was missing something and never told me until I contacted them. Now 7 months later, I am still waiting for my refund. I think I will just sue for that amount and NEVER use this service again. Lousy and lousy with a lot of unnecessary run around, what a waste of a division and tax payers money on employees who DO NOT FOLLOW UP ON REFUNDS.