Ken Carpenter Review of Pointe Hilton Resort/Tapatio C...
Nice resort. Rooms are designed as suites. Bedro...
Nice resort. Rooms are designed as suites. Bedroom in back bathroom in middle and living room in front. Layout is weird but ok. Wall light switches are in odd locations, like outside of rooms. Resort is starting to show its age. My room had cracks in ceiling, poor workmanship on patched walls and worn furniture. Their is a lot of ambiance in the multiple outdoor courtyards, again starting to show some age. We only used 1 of the hot tubs and this one was way to too hot and the jets didn't work.
The check in process was odd. While there were 2 employees working with no one in line, they were too busy with issues to greet me. The price given at check in but not charged at check out was way higher than I expected. Something about an extra charge "in case". No idea and at check out wasn't applied.
After checking in I was given a map and directions to my room. This included how to get to the elevator. As I learned my way around, I figured that I had been sent a round about way. This facility has a great many outdoor stairs that are part of the decor and I should have been sent to the closest stairs on the way to my room. Really odd.
I found this property to be over priced. Everything there was over priced. Meals, soda, internet service, room rate.
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