George Sangiovanni

Review of Quality 1st Basement Systems

My experience with Q1st was great. I just bought m...

My experience with Q1st was great. I just bought my home a few months ago and had water in my basement twice within 3 months.Not having any contacts in the area I relied on the info. given by a home inspector I once used and the online reviews I read and was lucky enough to have found Quality 1st Basements. I met with some landscape contractors and a couple of waterproofing companies before Q1st but most of them weren't as knowledgeable or really seemed to care what I needed as opposed to what they wanted to sell me. From the 1st phone call to completion of the job, Q1st was very professional and their customer service was excellent . They send out a very nice marketing package before their guy schedules to meet with you.
Mark, was the person I met with. He was knowledgeable but not pushy. He gave me some options and I decided what I wanted and could afford. I felt very comfortable dealing with him and didn't feel like it was a sales pitch. They also have financing options at decent rates which were very easy to apply for. I was pleasantly surprised by that.
After scheduling my install date, it was followed up by Kyle, their service technician coming out to my house about a week before the job and going over every step of the install with me including a more effective area to install the sump pump which I liked.
The week of the install, I was called to let me know Jonathan was the crew leader for the job and when he would arrive. Jonathan called me that morning and showed up on time to start. He explained/showed me exactly where they would drill and went over with me thoroughly. He showed me their progress during the job to make sure I was satisfied and was very accomadating the entire process. They did a nice job and the basement was left in the same condition as it was before they started.I was extremely pleased. And finally, Kyle followed up with me after the job to make sure everything went well.
Based on my experience, I would easily recommend Q1st Basements.Their people-
Mark, Kyle, Jonathan and every lady that I spoke with in their office- were pleasant, courteous and knowledgeable. And the work was done quick but done well.
Hard to find that kind of consistency with companies these days.