David P

Review of Rosewood Little Dix Bay

5 Star Accommodations but 1 Star Service

5 Star Accommodations but 1 Star Service

Feb 1 thru Feb 7. Rooms and accommodations were very nice. Beds, pillow, sheets were great. The beach and the view awesome. The service was not! Our rooms were so new that there were no trash cans in the bathroom or room. We requested and it took 2 days for them to put them in the room. The website advertises 3 restaurants. Only 2 were open. Farm to table not open due to the garden was not ready. Website advertises they have scuba, sailing, etc. and they do not. The service in the restaurant was very poor. Could not even keep a water glass filled. Its seemed like no one was supervision. Food was very good, especially the lamb chops, the menu needs to be expanded if you are eating there for a whole week. The service on the beach was poor. We requested towels twice for over an hour and never received them, this happened multiple days. They have service buttons on the umbrellas on the beach and you push it and no one comes. Additional you would expect some live entertainment but there was none. I do not know if upper management understand the expectation that comes with the Rosewood name. Its not the Ritz. Not sure I would go back until it improves and then I would still be skeptical