Holly Sorensen Review of Midway Services Inc.
I'm leaving my original review, because I want you...
I'm leaving my original review, because I want you to know how far this company went to make me a happy customer.
First, they were concerned enough to contact me about my review. I wish more companies did this!
Second, after talking with their manager, they were able to give me a partial discount on the original services.
Third, I asked them to come out to give me an estimate on completing the rest of the plumbing work I needed done. When they again came in too high, with a little more discussion, we were able to reach an acceptable (to me) cost for completing the job I wanted done.
Fourth, this company has some of the nicest and most competent techs I've met with almost any company.
So, over all, I would recommend this company to anyone, with the caution to not accept the first estimate.
I called this company because I had a leak in a hot water line, and they agreed to come out to give me an estimate at no charge. I should have known there was a catch to that.
The service tech arrived on time, was friendly and super helpful. He gave me an estimate that I assumed was for the whole length of the pipe. Don't ever assume anything with this company. What I got was a patch of about three feet long change over from galvanized pipe to cpvc. Took him all of about an hour to do the actual repair. Got me financed for the amount of the estimate of $550. Guess you would call me not so smart to go ahead with the repairs. Really! $550 for an hour's worth of work. No itemized bill. No way to question the charges.
Had they dealt honestly with me (no itemized bill is dishonest in my opinion), I have other repairs that need to be done that I would have had them do. Won't ever deal with them again! These folks are just plain dishonest and out for the money.
They got one star, because the tech was very friendly and helpful as far as he could be.
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