I wasn't able to answer 4 missed calls from the Fr...

I wasn't able to answer 4 missed calls from the French Embassy due to certain circumstances. I called them back at 3 PM to find out what the reason for the call was. It would have been more helpful to receive an email instead of a phone call. When I called back the embassy the person on the phone was extremely rude. He told me that there is basically nothing they can do. He didn't ask me for my name, information, email. When I asked if there is anything else I can do, the associate on the phone answered "You should have answered your phone when we called you." Very unprofessional, rude, and not helpful whatsoever. Very disappointed.