Just ordered online it told me the pizza would arr...

Just ordered online it told me the pizza would arrive in 2 hours.....This was after I put in my card information. (the wait time should be displayed before finalizing any order).
I tried to call can cancel and the phone rang for 5 minutes. I called from 2 phones and it continued to ring for 5 additional minutes.
Finally someone picked up. I told them What the website said she said thats correct "hon". I said I want to cancel she said ok "hon" This is horrible service and guest care.