Naughty, completely overburdened and pejorative to...

Naughty, completely overburdened and pejorative to the people. Staff of the accounting department was failing and when he did not know what else to do, I was diverted to another department with the very "friendly" words: If you do not understand it, I'll guide you here and there.
Two stars, because at least by the second colleague the problem could finally be clarified