Debra Jones Review of Honda of Serramonte
Two years ago I took my car in to Serramonte for r...
Two years ago I took my car in to Serramonte for repair. I d been hearing a grinding noise-intermittently-when starting my car. One of the attendants that works in the garage where I park my car heard the noise one day and told me it sounded like my starter. So when I brought it in I asked them to CHECK my starter. They asked if I needed a diagnostic and I said no, I just need my starter checked.
I went to work and they called me in the afternoon and said my car was ready and they had replaced my starter. I picked it up that night. A week or so later I heard the noise again so I took it back. They called me later and said it was the VTC and would cost me approx. $800. I said I thought they had fixed the problem when they replaced the starter. They said no, that I had asked for the starter to be replaced but that was not the problem. I NEVER asked or told them to replace anything, and you would think they would have called me first before replacing anything. They did not.
So they replaced the VTC and I have never been back.
Now it s 2 years later. I take my car to a different Honda dealership because I ve been hearing that grinding again. They tell me it s the VTC and it needs to be replaced AGAIN. Give me a break-hardly 2 years go by and it needs replacing (almost $1000.)
I think they are crooks and I will never step foot in there again. And I share my story with everyone.
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