A big hotel ,it s expensive hotel, me & my partner...

A big hotel ,it s expensive hotel, me & my partner stayed for 4 days,they give us a room far from the lift, I complained straight away if we can get a room closer to lift because i have problem in walking the staff told me that there s no available room (the one closer to lift or elevator) he promised that once there s available one he ll let me know but we waited & waited nothing done or nobody or no one even call me informing or ask an apology that there s no available room that we requested.Secondly the windows outside are very dirty,we are at the fifth floor,we paid $500 per day on that room to get a view if the Manila Bay,my partner pick that room so he can take photos & video of the views ,he s unhappy windows are DIRTY,lined with dirt dried mud,we complained when we are leaving or paying our bills, the reception asked us if we reported (dirty windows) ,my partner responded IT S YOUR RESPONSIBILITY TO KEEP THE PREMISES CLEAN