Needs better quote writers who know how to keep th...

Needs better quote writers who know how to keep their promise to change information or send requested ID cards and documents - the very least skill, to "remember", needs improvement. Couldn't switch State Farm agents because they choose to "forget" and it has prolonged up to almost a year of being with this poorly trained staff and finally took my business elsewhere where my time and requests are in top priority. My parents speak English but its a bit broken because that wasn't their first language and I knew they would take advantage of them multiple times hearing them conversate with them on speaker phone. Absolutely DO NOT RECOMMEND THIS AGENT AT ALL
P.S. Never once has BRYAN SCHEXNAYDER returned my calls to fix any issue and always had to deal with the staff that didn't know what to do but say "call back" or "call customer service" or "i'll leave a message with him so he can call you back"