Patrick McCarthy

Review of Mercy Gilbert Medical Center

I am not a big review writer but my knowledge of w...

I am not a big review writer but my knowledge of what makes quality medical care and what my family experienced at Mercy requires this warning.
Mercy appears to be mostly focussed on Revenue generation. The staff is nice but they have confused that with what should be their first priority of offering quality medical care. I found that the hospital keeps patients longer than what is medically necessary. This is good for revenue generation but not for the patient who is only getting weak by laying in a bed and who exposed to other illnesses. Next, I find that their doctors can order tests that they are not trained to interpret the results. This could lead to inaccurate diagnosis. My last point is many of the doctors are not board certified. This means that they have not passed the basic competency test for their field of medicine.
There are others issues at work here but I will leave with the suggestion that the winners at Mercy are the administrators that focus on revenue and inexpensive employees and equipment to give themselves outsized bonuses.
Follow up 9/26
After asking several questions of the hospital staff I realized my family member was not being cared for properly. I did call Mercy's Service Excellence Manager as well as her boss in San Francisco. The manager returned my call but did not follow up and her boss never returned my call. My conclusion was that my family member was getting the came inadequate care that is offered to all of Mercy's patients who entrust their health to the hospital.