ricky ho Review of American Honda Motor Company, ...
Their Customer service team need to learn a word ...
Their Customer service team need to learn a word "Responsibility".
I bought a used high mileage Civic LX 2012 in 2015 from a Honda Dealership, and there was a issue that require Bulletin instrustion service (not a reacall), you guys don't fix it before sold it to me, until I finally expereience this issue myself. ** Bulletin instrustion is not Recall, so normally car owner will not know there is a problem existed. **
All I ask is provide me a Audio update CD disc to fix the issue (I don't mind if I have to return the disc, if you want it back) BUT NO! Out of Warranty, bla bla bla, go to local dealer, but they will charge you. The local dealership want to charge me $48 for a simple software installation work, that even a middle school kid can do it. They try to end my converstation and kick me out from the talk.
You guys selling something with problem, and I have to pay for the problem that you made. MAKE ANY SENSE?
American Honda, Learn how to do business honestly with respect from your HQ in Japan.
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