Last year for my anniversary I booked over the pho...

Last year for my anniversary I booked over the phone a weekend at The Elms for my wife and I. I made the reservations for the couples spa weekend package and was very excited to enjoy to enjoy a romantic weekend with my wife since i had just returned from a deployment overseas. We drove 3 hours to get here. When we checked into our FIRST room we quickly discovered 3 huge dead cockroaches on the floor at the foot of our bed. Being understanding of the situation we called the front desk and they were very happy to change rooms for us. Once we lugged all our luggae to our SECOND room ( with no offers of assistance from hotel staff) we entered a room that was literally one third of the size of our origional room that we origionally paid for. Once again we were understanding of the situation, and decided to take a walk around and check out the spa and see when we could check in the following day for the spa service we had bought with our package. Upon entering the spa we were greeted by a nice lady and we talked for awhile. When asked about the spa services she looked at us with confusion. She said that the spa was completely BOOKED out for the weekend and that our names where not on any of the lists. At this point we had become frustrated and made our way to the front desk to explain our situation. The younger people at the front desk apologized and were very sorry to hear of our situation. They had us re assigned to a THIRD room and gave us a complementary drink voucher for the following evening. She said she would be telling the morning manager of the situation. Upon entering our THIRD room we discovered empty whiskey and vodka bottles under the bed and all over the headboard of the bed. We decided to go to sleep and see if things would be different in the morning. When we awoke we ordered room service for breakfast. The food was mediocre. We were then notified by phone that the morning manager would like to speak with us. When we made our way to the main desk we were greeted by a middle aged blonde female who said she was the manager. We explained to her our situation. When we were done explaining things so instantly made excuses for the problems and was very rude about it, as if we were in the wrong and that we were trying to get free stuff out of the hotel. At this point we had enough and decided to cancel the rest of our stay. We were very dissapointed. We had paid almost 1000 dollars for a romantic weekend and it was ruined in less than a day. We were refunded the night that we did not stay. As we were signing out of the hotel. The manager said she apologized for everything that happened and said that they would be mailing us gift certificates to the spa for any time of our choosing. This was over 6 months ago and have not heard or seen a thing. I feel we were treated wrong because my wife and I are younger and did not fit into the scene that The Elms was portraying. Very dissapointed with our experiance here. Completely ruined our anniversary and were treated wrong. I am a very understanding person but I feel we were completely miss treated for the money we were spending and how polite we remained during the whole thing. Would not recommend The Elms to any of my friends or family.