Bill Thorburn

Review of Chrysler Jeep Dodge Ram 24

I went to the dealership on 10/31/18 to check out ...

I went to the dealership on 10/31/18 to check out a used Cadillac XTS. I really liked the car and wanted to trade in my 2013 Kia Optima EX. On 11/3/18 I returned to the dealership hoping to negotiate a deal good for both parties.
I was negotiating with Jen and Beethoven. The amount offered for my trade-in was multiple thousands below NADA and KBB. I had to point out to Jen the MSRP for my car new that they were going off of was incorrect. It was $5,700 lower than the MSRP listed on the manufacturers new car sticker. Luckily I brought the sticker in with me.

I was told a different person came up with the extremely low trade-in value. My thought was....did that person also go off of incorrect information when he/she came up with the low trade-in value?

With that being said I was still told by Beethoven they couldn't budge from that low trade-in number.

I was also taken aback when Beethoven told me the listed price of the car was basically non-negotiable.

To the owner of Chrysler Jeep Dodge Ram 24, you still show the Cadillac as being available. You have a customer willing and able to make a deal with your establishment.

Jen has my contact info. Please reach out to me if you feel we can get a deal done that's good for both parties. Thank you. Bill Thorburn.