Bill Stau

Review of Mainely Tubs

They used to be spot on with attentive service bu...

They used to be spot on with attentive service but went in there yesterday for a part and nobody could do anything: person at the register couldn't look up the part or charge for it. Had to wait for someone else to help but then they couldn't find the key to get the part. I hope it was a one-off but it didn't go better when we had to follow up on the phone. Since then the owner called, got the part and everything straightened out, even offered to drive the parts to our house. Problem resolution at its finest.