Charlotte Ann Tellez Review of Edwards Auto Group
Warning. Check your sales agreement line by line. ...
Warning. Check your sales agreement line by line. These people added 5000.00 for an extended warranty that I had specifically said I did not want. 1000.00 for wheel warranty and another 1000.00 on halo shield. It took me 2 months and threats of a lawsuit to get this taken off a loan agreement. The finance person added these things and never once went over line by line the contract. I called and called and nobody received my call. I drove 95 miles back to this dealership. They paid the 5000.00 and told me the other check for 2000.00 was being cut as we spoke and would be sent to the bank. Said it would be a week until it showed on the loan. Well over 3 weeks went by. I checked that loan online every day. I finally had to call again and threaten to drive that 95 miles again to clear this up. The finance manager become irate and hung up on me when I told him I had contacted a lawyer. That's when they cut the 5000.00 check. The next 2000.00 was as difficult to get them to comply. Beware of what they are tacking on to your loan. They make money off all these extras. I had to pay my lawyer a 250.00 consultation fee but I would have proceeded with a lawsuit had they not ca.e through. It wasnt ready and took 2 months to get their attention. I was 16 hrs away from my home and this was a vehicle bought for my daughter that lives in that area. I had to stay in sioux city for those 2 months to get this mess straightened out before I could head home. The aggravation was time consuming with very little help from this dealership.
Comments: