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Where do I begin? Urse Dodge provided my husband w...

Where do I begin? Urse Dodge provided my husband with a lease vehicle, an eco diesel ... that has been in the shop for the third time after presenting the same symptoms. It took 21 days to "fix" it this time. The "fix" also happens to involve purchasing -from dodge- an additive to every fuel up. They cannot even assure us the problem is diagnosed and resolved. We explain that we both work. A loaner vehicle is not an option with them. We say I am almost 8 mo.s pregnant and cannot risk being brought to the hospital and have it break down again -each time it has only been a month or so between repairs when the same issue occurred and stalled the vehicle. We have zero confidence in the performance of the vehicle because it seems obvious it is a flaw in the eco diesel emission system that dodge hasn't figured out yet, and we resent being party to an experiment while our livelihoods and my and my child's safety are at risk. So we ask for trade options, but somehow there are no other options to trade for but something way more expensive. We ask for a way out of the lease and compensation for a lost trade investment - not to mention compensation for lost wages from being compromised in transport, the extra travel expenses incurred in getting a fixer upper to use during the lengthy repair - but of course they can't do that either. Every dead end is met with little sympathy, and statements like "our hands are tied take it up with corporate." We took it up with dodge chrysler customer care and they said they can't do anything, and that we should go back to the dealership. We sent a letter to "Doug Urse" last week and never heard back. Not once did they offer to advocate for their consumer by contacting corporate with us. They claim to offer customer service, but what they give you are excuses and then try to make more money off of you. I will be taking it up with the attorney general, consumer affairs and continue discussing this with our attorney.

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