susan roberge

Review of Holiday Inn Cleveland Airport

The staff at this hotel is better than many expens...

The staff at this hotel is better than many expensive upscale hotels. I had one of those days . Left car keys in Florida so I had to make arrangements to have another key mailed to me here in Brookpark-Cleveland. I made a reservation online through IHG which was the beginning of some of the most personal hospitality I have ever experienced. The assistant on the phone set up my shuttle. It arrived early and I was greeted by NAME when thd driver, Sandy picked me up. The online assistant that set up my ride explained to the staff here that my day was rough. Sandy offered to drive me to a store or restaurant!! Then when I arrive at the hotel when teaching for my I.D. that I left a piece of medical equipment at the airport. I was frantic AGAIN. After my calling as well as Sandy and the 9other front desk person calling the airport in search of my item. The GM, David brought his own car and drove me back to the airport where I was able to recover my item. This is an older hotel but its clean and possibly the best customer service I have ever recieved.