I am a gold member and know that breakfast is free...

I am a gold member and know that breakfast is free. But I was thinking of the children's morning because I accompanied my children on this trip. So I booked a room where I could use the lounge. But when I arrived, I couldn't use the lounge and instead I got two meal coupons, a drink coupon, and an appetizer coupon? Then what about our children's breakfast? Did the staff at the hotel think the lounge access could be replaced with these coupons? I asked for a complaint later and got two more breakfast coupons, but I was sorry for this service. And most importantly, there was no notice at the time of booking that the lounge was not available. And gold members don't have room upgrades now?