Used to be nice. Today, I went to the office here ...

Used to be nice. Today, I went to the office here to renew my DL. I of course put my name down on the online waiting system. When I arrived at the office, it was 12:30 pm, the security guy told me that it is closed due to too many people in line. Regardless of online reservation, they didn t even allow me to get in the office. Pathetic!!!