Melissa Garren

Review of Thomas McGee, L.C.

Receptionists get five stars Amber was very frien...

Receptionists get five stars Amber was very friendly & helpful. However, the company overall would get negative stars if possible. My home basically became the city sewer main twice in 1 week. The city claimed liability & jumped into action as soon as issue was determined. My homeowner s insurance adjustor was here within 1 hour of calling & a disaster clean company was here within an hour after that. Thomas McGee has already paid my homeowner s insurance company for subrogation on damages incurred during 1st flood. Today is 169 days since this happened & I m still not paid for the second flood. Ms. Sherman, the Thomas McGee adjustor hired a different adjustor who reassigned to another adjustor who subbed it out to yet another adjustor. By the time all of that happened it was 5 weeks before an adjustor stepped on my property. Ms. Sherman doesn t respond timely-multiple times I had to send emails requesting a response after up to 9 days had passed. She has lied more than once. Her stall tactics are infuriating. One was over sheetrock repair she refused to pay stating it was paid in 1st claim by my homeowner s insurance. This was incorrect-when I asked her to tell me where she saw that on the paperwork she said were it says vanity. Sheetrock & vanity are two very different things & I believe was nothing more than a very bad stalling tactic! Eventually she agreed to pay for the repair but this is the type of nonsense I have dealt with from day 1! Day 147 I emailed Ms. Sherman with questions. Day 155 emailed for response. Day 156 I finally began calling Thomas McGee in attempt to speak with someone who could help me due to lack of communication from Ms. Sherman. I left a voicemail for a Mr. Fuchs. Day 157 no returned call-I left voicemail for Mr. Robinson (Ms. Sherman s supervisor). Day 158 still no response from anyone. I left another voicemail for Mr. Robinson & then spoke with a receptionist & demanded to talk with someone so she put me through to a Mr. Thurston (another adjustor) who answered very rude & remained that way the entire conversation - I was frustrated & told him that speaking with him was a waste of time & to please transfer me back to Amber (the amazingly kind receptionist). He refused & told me in a very nasty attitude that someone would call me back. When I asked who he got even nastier & said Ms. Sherman, Mr. Robinson or someone. NOT ONE OF THESE PEOPLE I MENTIONED EVER RETURNED A CALL! Day 161 I was able to reach Mr. Jenesick who was kind but not the correct person & referred me to Mr. Reasoner who is the boss to everyone mentioned above. I left a voicemail-You guessed it- NO RETURN CALL. I finally found a number for the actual insurance company & explained the situation. A very kind lady told me the Director of Risk Coverage would call me back. Day 162 (Tuesday, July 31, 2018) she called me -apologized & was very kind & we were able to come to an agreement. She went to her CEO for approval & called me back THAT DAY saying she emailed Ms. Sherman telling her to pay me & that Ms. Sherman would cut my check on Thursday & I should have it by Monday. Day 169 (Tuesday) I receive email from Ms. Sherman requesting I print, notarize & return release form & then she would cut me a check. After all the nonsense & being forced to get insurance company involved it still took a full week for her to send that email! I am beyond disappointed by the lack of communication & stall tactics I have encountered! When people are dealing with a catastrophe the last thing needed is ugliness & runaround! In my opinion Thomas McGee Group lacks ethical & moral standards & has zero compassion or empathy. Someone suffering loss at no fault of their own should never be treated this way! It s disheartening & a horrible reflection upon the company as a whole!