Ray Brandt Infiniti Review

Always professional, personal and knowledgeable staff.

Always a delight and wonderful service experience. David Jones really knows how to throw fish!! Everyone at the dealership is polite and on point. The service manager Ms Lisa knows her crew is awesome.

Great service. Service member promptly assisted me upon walking into the dealer and helped me with my battery problem. Will take it here for service from now on.

Great experience. Work on my car was done in a timely manner. Everyone was plesent and professional.

I had a GREAT experience! Everyone was so accommodating and went out of their way to assist.

Victoria was an absolute pleasure to work with. She made the process so seamless and stress free!! Definitely would recommend her to all my friends and family. Very very happy!!

I received excellent customer service from Ray Brandt Infiniti especially my salesman David Bufton.

Great experience purchasing my new car. Bill and Andy were amazing!!

The people at Ray Brandt Infinity are always helpful, knowledgeable, fast, and friendly. Not only is service speedy, but they return my car is so shiny and clean that friends ask if I got a new car.

P.S. Latest repair visits were as great as ever. They diagnosed the issues and had them repaired quickly and professionally, so I was back safely on the road by noon. When i have a maintenance issue, I'm so grateful I can depend on Ray Brandt Infinity.

Thank you for your attention to detail and professionalism. #infinityfamily

High quality service. I was well taken care of. Will do business with them in the future.

Tim Milan is one Amazing Service Writer. Always courteous and polite every time I bring my vehicle in

Fantastic service!!! My service advisor was excellent!!! Sewell as my salesman!!! Thank you for the great service as always!!!

Easy to deal with. Very educated about the vehicle and friendly.

Joel provided great service and excellent personal attention.

The service and Infiniti of Metairie is always exceptional so good that I wouldn t want to trade in my car for any other vehicle but an infinit. My service person Ryan is always efficient,knowledgeable and friendly. Best service department in Louisiana

Ray Brandt Infiniti's service department is fantastic. They always make my experience a great one there. Easy to make an appointment. Easy to pick up. Getting a loaner vehicle is so convenient. Joel Martinez and the service department are outstanding customer service people.

Fantastic place to do business been going there for some years absolutely class act

I came in for an oil change with no appointment. I was in and out within an hour. I was greeted at my car, the service was very professional and nice, I highly recommend Infiniti.

Waited 2 1/2 hrs for a oil change. Parts not in have to come back. I rather be at a dentist appointment.

Great experience, no hassles, prompt courteous salesman.

Great customer service. I arrived, was greeted by a friendly service associate who got me set up with my loaner car and reviewed the items on my car that needed to be fixed. I returned that afternoon to pick up my vehicle that had been serviced and cleaned. Thanks for making this process so easy!!!!

Had a great experience purchasing my car...the staff was knowledgeable and friendly. Very please with the service I received!

Had a wonderful experience purchasing a Q50 The sales department, finance works very hard to get you into their product. I am very pleased with my purchase and they will forever have my business. Stop in ask for Terry, David or Mike and M. Williams will work out all the numbers..."What an awesome staff!"

Very great service, comfortable environment, nice employees, and great work!

The service was excellent. Nobody was pushy about purchasing anything which I appreciated. Each person we dealt with was very professional and they worked with us to make us comfortable on purchasing the SUV we wanted. We highly recommend Ray Brandt Infiniti. Thank you Terry and Nick for taking great care of us.

Update: Service was excellent as always. Ryan has always taken great care of me. Then I showed up after service closed and did not know it to pick up my car. Lisa still made it a point to go out of her way to get me my car. They always go the extra mile.

My experience at ray Brandt Infiniti was excellent. I was there for my second free oil change and service review. Now get this, I was alerted by my vehicle that it was time for this service. So I didn't have an appointment for that day. So I called and they said they were backed up but if I could come between 2 and 3pm they could do it. And they did. I was there maybe an hour. They are great and their restrooms and lounge is immaculate. They also have beverages and snacks. Everyone is happy and pleasant. I luv it!

I have had years of enjoyable experiences with Ray Brandt Infiniti! I absolutely adore the quality of service, and my service consultant, Javier, does everything to accommodate my busy schedule! Greatly appreciate the entire service team at Ray Brandt Infiniti of Metairie!

The service was awful my car had water all in the inside I had to get it wiped out it was bad service

Great experience with the salesman. Was a bit perturbed that we could not finish the deal on the day that we drove for over an hour to get there, even though I was informed we would not have an issue. However, the salesman, Dana, drove the car to us when all was clear. He was not pushy, and let the vehicle do the selling.

David Jones in the Service department is the best at his position.

EXCELLENT SERVICE!
EXCELLENT STAFF!!
ANNNNDDDD...EXCELLENT SNACKS!

Great sales and finance department. Tell them what you want. And within reason. They will match. My salesman John went above and beyond!!!

Very friendly and Knowledgeable Service Advisors, My Vehicle Was Taken Care of With No Problems and All issues resolved

I initially went in for just a test drive. I researched the car I wanted and went in to test drive that particular car. Matt helped us (my mom was with me) by giving us the best break down of what the car can do and demonstrated as well. He then gave me my turn and almost immediately I knew that it was my car. So, still not necessarily looking to buy, we played around with numbers just to SEE what I can get. Long story short I got a GREAT interest rate thanks to the new graduate program they had available, and drove off the lot the same day with no money down. Everyone there was so helpful, including the finance guy (Carey) who helped by looking into the new graduate program that I didn't even know they had. Overall, I'm very satisfied with my 2016 Infiniti Q50 and super happy!

Great place glade they got one on the coast hate new orleans place

I absolutely love the service I receive. I love the lounge the provides complimentary WiFi. It allows me to stay connected to work while getting my vehicle serviced. If I have a busy morning, which is most of the time, I know I can count on a morning snack and complimentary Starbucks brand coffee provided on the lounge. I can rely on my repairs being done correctly and my vehicle being cleaner than it was when I arrived. I highly recommend this location to get your vehicle serviced.

Took three hours for an oil change. If that was the time set forth I would understand but I was told 1.5 hours after waiting 20 minutes to even get in queue.

Sales staff went above and beyond our expectations.

Very convenient appointment scheduling, check in, and check out. - 1 star because it's a little pricey. I do think its worth the value.

First time customer of Ray Brandt service department. David T. Jones was the service consultant who assisted me. He was cordial and patiently explained the multi point inspection to me . Other employees that I had contact with were friendly also. Comfortable and clean waiting area with coffee, snacks, and drinks.As a former customer of Sewell Infiniti in Dallas ( excellent customer service if you need service in Dallas fyi) I hope to start a similar relationship with Ray Brandt.

To my surprise this visit was not pleasant. My QX60 Hybrid battery died for the second time in less than a year. After having my car towed to this facility, it was like pulling teeth to get information about my car. Mainly because of the sheer rudeness of the receptionist. After being cut off multiple times because she lacks the ability to listen, I was finally able to get in contact with the service person responsible for my car only to hear more non answers. Once my husband went to the dealership we were finally able to get answers. I still haven t gotten all of my questions answered about the unreliability of this battery or a call back on a recall part from about 3-4 months ago. Disappointed is an understatement for service that started out so good.

Everyone is always very friendly and accommodating.

Everyone always friendly, feel like I get a honest appraisal of what needs to be done; they do t find things to fix! Car driving great!

Had great experience buying car at ray brant infinity! My sales person Victoria Bourgeois made it wonderful and hassle free.

We got a great car for a great price and no pressure. Dustin was a pleasure to work with.

The staff here is phenomenal! Thank you for everything!!

The best dealership and people I have ever been a customer of. This special dealership has me buying Infiniti vehicles to stay in business with them. The 7th best person on earth that I know is the employee name Tim at this location. Tim is a great guy with sympathy and understands his clients.

Quick and easy to have my tire repaired where a nail pierced it. Great service.

We had a sales problem and went to the Manager about it, he went above and beyond for us. He was very professional and personable. Thomas is a great leader and it was a pleasure working with him and Kenny.

Service was professional, comfortable and quick! Thank you to Joel and Ray Brandt!

David has been helping me out in the service department for years. These guys do good, fast work and their prices are reasonable.

My Experience was above and beyond, honest and transparent. My service advisor was Timothy Milam. Timothy set the right expectations when it came to my bill, time of repair and consultations. I paid money but I was more than satisfied with my service. Thank you Ray Brandt Infiniti of Metairie and thanks Timothy Milam. Highly recommend for servicing your nissan or infiniti products.

Infiniti and service manager Joel Martinez are both quality 5 Star assets to our community.

The car is beautiful the salesman was very helpful and I know from personal history Ray Brandt service is the best

Quick Quality Service with a smile. Tim was excellent, explained everything going on with my car and fan repair needed, and kept me updated by phone as to status. I was able to bring car in on a day when loaner was available so that my kids and I did not have to wait at the dealership for several hours. Repair, oil change and tire rotation only took 3 hours. Their waiting room is fully equipped with everything one would need. Thanks for the great service.

I'm on my third Infiniti now. Each purchase has been a pre-owned vehicle. The wehicles on their lot were the cleanest pre-owned vehicles I've ever seen. If you are thinking of a pre-owned vehicle, I highly recommend Ray Brandt Infiniti.

I shopped around at various dealerships and Ray Brandy Infiniti offered the easiest sales experience. It makes all the difference.

Brought my wife's 2013 G37 in yesterday for the 30,000 mile service. Javier Salmeron and the young dark haired cashier, was, the epitome of excellent professional service. Both combined for for a very pleasant and enjoyable experience. I hope, the management of this dealership understands, it's the people experience, that causes customers to buy a new Infiniti. Kudos the both of these good people.

I recently purchased a new Q50 from Ray Brandt Infiniti and am thrilled with my new car, the attention and service that I received in the purchase process and the assistance I received after my vehicle was delivered. As the owner of an Infiniti, I expected excellence in service and I was truly not disappointed. The salesman I worked with treated me as a personal client and I think that type of service is not easily found in the auto sales industry. For me, this was a five-star experience!

Susie H.

Great service!
Friendly, polite and accommodating!
Just wish the car wash was a little better.

Great sales and service staff and atmosphere! Really enjoying my Q50!

As a customer for more than 6 years, I've always received great customer service, prompt assistance and friendly staff to work with.

I was given EXCELLENT customer service from Ray Brandt Infiniti. I would definitely recommend them.

This rating is for service department only. Slow, didnt meet the times advertised for an oil change, offered nothing as advertised. Scheduling is a nightmare.

Ray Brandt Dealership is nearly 60 miles Northeast of my home, but it s always worth the lil bit extra effort from my part to drive there for any of my service work to maintain our 2008 Infiniti QX56. It s in mint condition (per the service dept) with really low mileage. I ve always had my QX56 service work performed at the dealership were it was purchased. If for any reason they needed to work on our vehicle for a long period of time, they would transport us to a shopping mall or anywhere we would like to go. If a part needed to be ordered or any reason the vehicle had to remain overnight they would loan us a fantastic vehicle free of charge (no credit card down payments either). You re truly treated like you are just as important as the owner of the SAINTS football team or Benson Mercedes Dealership. I d RECOMMEND RAY BRANDT DEALERSHIPS TO EVERYONE, BUT ESPECIALLY THE INFINITI DEALSHIP! Proud OWNER~PROUD CUSTOMER!

I had such a great experience! Everything was very easy, I called ahead of time & spoke to Bill, so that when I got there all I had to do was sign papers. I m LOVING my Infiniti Q50!

Courteous and professional. Coffee was good and surroundings were clean.
Thank you David Jones

Wonderful experience. Service and Parts team are amazing and personal. I waited as my vehicle was being serviced. Every associate was friendly and helpful.

David Jones it the greatest and always takes care of my Infiniti needs!

I would like to publicly acknowledge the superior service I received at Ray Brandt Infiniti. My sales representative John Morgan was awesome. He took time to discuss what I wanted, talk to me about payments, make sure that I was comfortable with my payments and he didn't treat my daughter as though she was a nuisance. He made her feel part of the process. Mr. Stockton in the business office really worked with me so that I would be comfortable with my payments and got me an excellent APR. I would recommend this dealership and Mr. Morgan if you're in the market for an Infiniti.

Love my new QX60! The whole process, from Ssles to Finance, went smoothly!

Very much on top of things when it came.to sevicing the problem of my truck..but is was done and it took three days to find out the problem. But David jones got the job done..

My Husband and I had a very pleasant experience at Ray Brandt everything was fast and simple!

Went to see some SUV's. Amazing service and selection. Our representative, Terry, was super kind and professional. Ask for him.

Ryan is always a pleasure to deal with. I am always at ease when getting my car serviced at Ray Brandt Infiniti!

You would think Travis Burns would have used a fake name when writing a good review since he was the salesman that sold me a new QX80 in December. It didn't bother me too much when I purchased the vehicle and he forgot to give me the headphones, remote, and vehicle manual, and they didn't have time for the detail job, however, when I returned to get those things and the detail department "lost" my new license plate from my Costa Rica 30th anniversary vacation just hours after the service department installed it is just unbelievable. No one offered to check cameras to try to determine who took it. The service department just apologized and sent me on my way with a newly installed empty front license plate bracket. While I love my Infiniti, I won't purchase another one from here!!