Worst company ever!!!! As I work nights, I attempt...

Worst company ever!!!! As I work nights, I attempted to do laundry at 4:30AM with the one machine we have. Machine took my money and wasted my detergent. I phoned them which is next to impossible as their 905 number has no ring tone. Called their 1-800 number it rang once and no sound after that? I called two more times and held on after the silence. Finally got an answer. Not a friendly woman by any means. She took all my info and said someone would probably come out in two business days. My property manager called the next day, he was told there was no record of my call?
I called right after he did and they said their system was down? I'll say, their whole damn system is down as is their company.
May I suggest that you not deceive people on your website as to how simple it is to 'chat' 24 hours a day? Also, we need a Canadian customer service line that works. And, seriously, you want me to fill out your email contact form and wait 7 days for someone to get back to me?
Get your damn act together and give us the phone number for the Canadian office. You should be ashamed of yourselves. Have you actually read through these reviews of your company?
Just because you are buying and swallowing up your competition, it doesn't mean that you can treat your customers like you're a monopoly!