Kim Duong

Review of Loveland Ski Area

I would honestly give Loveland a 5 star for majori...

I would honestly give Loveland a 5 star for majority of the staff, the cleanlines of the area, and the beautiful slopes. However, my trip, along with the 8 members of my group, was ruined by this one rude manager. Everybody else were super nice and helpful. For the majority of us, it was our first time.
My group had planned this trip 2 months in advance. We bought the lift tickets when they were promoting the 4 day lift package. So, each lift ticket was 42$ per day. We all decided to take snowboarding lessons. Their website said they offer it onsite. I called the facility to ask if I needed to make a reservation for the lessons. The lady on the phone told me I didn't have to. It was a first come first serve. Great! We get there early on a Sunday morning around 9am. Nobody else was in line. We see this board advertising their prices. There was package that comes with the lift tickets which totaled 152$. We were shocked because their website did not mention this package. If we would have known, we wouldn't have purchased so many of the lift tickets. The lesson by itself without rental was 119$. Rental was 40$ a day. We had two people helping us. One was a young, blonde short-haired girl. She was really patient with us and respectful as were we. The other was an older gentlemen who was training this other man. So, each group asked them if there was a way we could be discounted or compensated since we've already purchased the lift tickets. Obviously, the package with the lessons, rental, and lift was a better deal because we would have paid 139$ for just the lessons and rental. Both staff members replied that it's up to the manager, which was understandable. The older staff member was so nice. He really did try to above and beyond for us. So, this lanky, older lady walked in. She had dirty blonde hair and about 5'8-5'10 tall. She did not even tried to listen to our situation. Honestly, I really wasn't expecting anything, but what infuriated me was her approach and demeanor. Her exact response " No, but I can charge you more money." "Do you want me to charge you more money?" We said okay, thank you. We purchased our lessons and went on with our vacation. So, Im still undecided if I'm ever going to return to Loveland, but I know for a fact that Colorado has a lot of options.