Rachel Bryant

Review of Palo Alto Sab-Acute & Rehabili...

My mother just stayed here for a couple of months ...

My mother just stayed here for a couple of months and Palo Alto Sub Acute did an ok job managing her care and she liked the food. However, I DO NOT recommend sending your loved one to this place. I will first acknowledge that we are living in the time of COVID-19 and that our essential workers are angels doing the best they can. Thank you to everyone on staff for coming to work each day to care for our loved ones. That said, as a family member the center failed miserably in the lack of warmth and communication with the family. Every communication was a struggle, every phone call was a run around, and not once did I speak to a doctor about my mother's care even after repeated requests. My bedridden mom felt shamed asking for help during her stay. The discharge was sloppy and my mom did not come home with clear and helpful support and instructions for the family, nor did we receieve the home equipment you promised to order upon discharge. Perhaps Palo Alto Sub Accute should do more satisfaction surveying with their clients so that feedback like this doesn't have to be publically posted. Some quality improvement measures need to be put in place.